Support
How to get help with your CHOOZE account, content, or moderation concerns.
Last updated: March 30, 2026
How support works
CHOOZE support is email-driven. There is no ticketing portal or support queue system. Send your question or issue to support@updates.chooze.dev and a member of the team will follow up.
Before emailing, use the in-app report button for safety-related content issues — that routes to the moderation queue directly and is the fastest path for content review.
When to Contact Support
Email support when you need help with:
- Sign-in trouble or account access issues
- Account recovery or identity concerns
- Moderation decisions you want to follow up on or dispute
- Broken uploads or content that did not save correctly
- Privacy requests or questions about your data
- Anything that cannot be fully explained through a report button
When to Report In-App First
If the issue is content-related — someone is harassing you, a post violates community guidelines, or something looks abusive — use the three-dot menu on the arena, post, or showdown to report it directly from the app. That sends it into the moderation queue immediately.
In-app reporting is always faster than emailing for content violations. After reporting, you can also email support if you want to follow up or add context.
What to Include in Your Email
The more context you provide, the faster support can help. Include:
- Your signed-in email address or CHOOZE username
- Your device type and operating system version
- A clear description of the issue
- The exact steps that led to the problem, if applicable
- Screenshots if UI state looks wrong or unexpected
- Links or usernames related to the content, if the issue is moderation-related
Moderation and Enforcement Disputes
If you received a warning, suspension, or ban that you believe was incorrect, the right path is to submit an appeal rather than a general support request. See the appeals page for instructions on how to do that.
What Support Can and Cannot Do
CHOOZE support handles account issues, content moderation follow-up, and product questions. Support cannot:
- Guarantee response times — this is an email-based process
- Reverse moderation decisions through the general support path (use appeals for that)
- Access other users’ private information on your behalf
CHOOZE will follow up as quickly as the situation allows. Urgent safety concerns are prioritized.
Email support
CHOOZE support is email-only. Include your username and a clear description of the issue.
support@updates.chooze.dev